Websites

You work directly with me, Big Mark.

I’m the person who will listen to your ideas, help work out what your website needs, design and build the website, and guide you through the process from start to finish.

There are no account managers, sales handovers or layers of people between you and the work. You’ll know who you’re working with and who to contact if you need help later.

I design and build websites for small businesses and organisations.

This includes service businesses, portfolios, product showcases, online stores, event websites, community organisations and nonprofit websites.

I work with projects where a well-designed, effective website can make a real difference. I do not take on large-scale enterprise projects or highly customised software builds, but if your project is outside my scope, I’ll let you know upfront and point you in the right direction.

The first step is the Getting Started page.

It helps you gather useful information about your business or organisation, what the website needs to do and where you are in the process.

I’ll review what you send, ask any follow-up questions needed and then move into Discovery with a much clearer starting point.

No.

Many clients know they need a website but are unsure what pages, features or approach are right for them.

Part of my role is helping you work through those decisions and recommend an approach that fits your goals, budget and audience.

Yes. Once your project has been approved and the scope agreed, a 50% deposit is required before work begins. The remaining balance is paid according to the agreed payment schedule.

The timeline depends on the size and complexity of the project, how quickly decisions can be made and how much content is involved.

A simple website may take a few weeks, while larger projects with more pages, content creation or custom functionality can take longer.

Yes, content can be included as part of your website project if we discuss it upfront.

This may include helping structure your content, refining existing writing, creating new content or arranging additional services where required.

The right approach depends on your project and what level of support you need.

Content is an important part of every website project. This may include written content, photography, video, imagery and other materials needed to tell your story effectively.

Yes.

The platform and setup we choose will depend on your website needs and how you want to manage your content.

I’ll make sure you understand how your website works and can provide guidance after launch if needed.

Every website is different, so I choose the platform based on what the project needs rather than forcing every website into the same solution.

Different platforms have different strengths depending on your goals, functionality requirements and how you want to manage your website.

Yes. I use AI tools to support parts of the work, including research, planning, writing, development, documentation and quality checks.

I remain responsible for the work and review what is produced before it becomes part of a client project. AI helps me work more thoroughly, but it does not replace judgement, experience or accountability.

I also take data protection and confidentiality seriously. You can read more about how I use AI, the risks involved and the choices available to clients in the Big Mark Studio AI Policy.

Big Mark Website Care is an optional service for clients who want ongoing support after their website launches.

Support can range from occasional advice and guidance through to technical maintenance, website updates and ongoing content support.

No.

Your website can run without a care package. Website Care is for clients who would prefer to have ongoing support rather than managing everything themselves.

I focus on websites for small businesses and organisations.

I do not take on large-scale enterprise projects or highly customised software development.

If your project is outside my scope, I’ll let you know and help point you in the right direction.

Yes. Many of the projects I work on involve improving or rebuilding an existing website rather than starting from scratch.

Every website is different, so the first step is understanding your current website, what is working well, what needs to change and what you want to achieve.

In some cases, your existing website can be updated and improved. In others, rebuilding it may be the better long-term option. If changing to a different platform is the right solution, the cost may be similar to building a new website.

I’ll explain your options and recommend the approach that best suits your website, goals and budget.

Usually, yes.

I can’t promise I’ll be able to fix every problem, but I’m good at working through technical issues and finding practical solutions.

Whether your website has stopped working, something isn’t displaying correctly, or you simply need help understanding what has gone wrong, I’m happy to take a look.

Here's how it works:

• Tell me what is happening.
• I’ll carry out a quick review at no charge.
• If I can help, I’ll provide a clear quote before any work begins.
• If I can’t, I’ll tell you honestly and, where possible, point you towards someone who can.
• If it is a simple fix you can do yourself, I’ll happily tell you.

Website troubleshooting and repair work is charged at $150 + GST per hour and may include technical troubleshooting, content or layout fixes, plugin or platform issues, performance improvements, hosting or domain support, and research into more complex problems.